Cancellation, Return, and Refund Policy

■ Cancellations

Before Shipment: Orders can be canceled only within 3 days of purchase. Please contact us immediately via the [Inquiry Form].
After Shipment: Once an order has been shipped, we cannot accept any cancellations or changes to the order.
Customs/Duties: We do not accept cancellations due to the recipient's inability or refusal to pay import taxes and duties.
Pre-order Items: Pre-orders are generally non-cancelable.

■ Return and Refund Conditions

You may request a return within 14 days after receiving your item.

We generally do not accept returns for reasons other than defective or incorrect items.
Item Condition: To be eligible for a return, your item must be in the same condition that you received it, original, unused condition, and in its original packaging. Proof of purchase (receipt or order confirmation email) is required.

*For any returns requested under special circumstances for personal reasons, the customer is responsible for all return shipping costs and processing fees. Only the product price will be refunded; the original shipping fee is non-refundable.

Refusal of Delivery: We cannot offer refunds or cancellations for packages returned to us due to refusal of delivery or long-term absence.

■ How to Start a Return

Returns will not be accepted without a prior return request. Please follow these steps:

Full Name
Email Address
Order Number
Product Name
Reason for Return

Once your request is approved, we will provide detailed instructions on how and where to send your package.
Items must be sent to the following address:

Nyle Inc.

JRE Higashi-Gotanda 1-chome Building 7F,

1-24-2 Higashi-Gotanda, Shinagawa-ku, Tokyo 141-0022

■ Damages and Issues (Defects/Wrong Items)

If the item is defective, damaged, or if you receive the wrong item, contact us immediately via our [Inquiry Form]. We will evaluate the issue and make it right through a replacement or refund.

■ Non-Returnable Items

Certain types of items cannot be returned, including:

Sale items and gift cards
Antique products (such as antique vessels, plates, and pieces)
Custom products (such as special orders or personalized items).
Hygiene and personal care goods (such as beauty products).
Hazardous materials (such as flammable liquids or gases).
Items that have been used or items returned more than 14 days after delivery.

■ Exchanges

The fastest way to exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

■ Refund Process

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not.

Processing Time: If approved, you’ll be automatically refunded on your original payment method within 10 business days, or within the timeframe specified by your credit card issuer. Please note that it may take additional days for your bank or credit card company to process and post the refund to your statement.
Delays: If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us via the [Inquiry Form].
Exchange Rates: Please note that the refunded amount may differ slightly from the original purchase price due to fluctuations in exchange rates.